Order Processing & Shipping
We do not process or ship orders out on Saturday, Sunday, or holidays, except by prior arrangement. Items in stock will ship within their processing time of 1-5 business days, unless we need further verification from the customer to process the order.
Processing time for an item includes the time from when you submit your order to when the item ships out of our warehouse. Shipping time includes the time it takes for the package to reach you from our warehouse. When an item is not in stock, we ship it as soon as it is available. Custom orders ship within their estimated delivery times.
If your item does not deliver within the USPS promised time frame, you will need to contact USPS directly and lodge a complain. Goldenswish is not responsible for delayed delivery times and it is totally out of our control.
Shipping charges are based on the weight & value of your items ordered. Shipping costs increase when you order more items, heavier items, and the further away you are located from Dallas, TX. Shipping costs also include shipping insurance (packages are insured up to the value of the package) and a nominal packaging/handling fee.
Once you place your order, our online software will automatically calculate your shipping charges based upon your address and the weight of the items you purchased. To estimate shipping charges and delivery times based on your desired shipping method, add your zip code and country to the shipping calculator. Our software will automatically calculate the shipping charges and add any other necessary fees or taxes at checkout.
Terms of payment are always 100% upfront. We accept most major credit cards. As soon as you place an order online, your credit card will be charged. Credit card fraud and theft of our merchandise will be lead to prosecution to the fullest extent of the law.
Goldenswish reserves the right to request additional payment and shipping verification after an order is submitted.
All International orders must be paid using the PayPal check out option. International orders without PayPal Seller Protection will be automatically canceled. Thank you for your understanding.
Orders over $100 may require a signature at the time of delivery. UPS/USPS will usually make several attempts to deliver your package. They make also leave a notice of their attempts to deliver at the delivery address and give you a telephone number to call for pick-up or to arrange an alternate delivery. It is the customer's responsibility to arrange for package pick-up if necessary. We cannot be responsible for any problems or additional costs if the customer requests that the carrier deliver to an alternate location that is different from the original shipping address. If a package is returned to us, it may be shipped by paying an additional shipping cost. If the package is returned and the customer does not authorize re-shipment, they will be billed for shipping and a 25% restock fee will be charged.
NO REFUNDS WILL BE ISSUED ON REFUSED OR ABANDONED SHIPMENTS
Modifications/CancellationsWe attempt to ship most orders as soon as possible, so it is not possible to modify or cancel an order after it has begun processing. If a custom order is canceled before shipping, a minimum cancellation fee of 50% will be charged, plus any additional costs we may have incurred.
We reserve the right to increase the price of any unbilled or unshipped items that are on "back-order" or "notify when available" status. If an item is not available, we may notify customers when they are back in stock, but we cannot guarantee that the price will be the same.
Mistakes and delays sometimes occur and we will do our best to correct them. UPS and USPS occasionally loses a package or shipments are delayed (due to weather and other factors). All shipping mistakes must be reported within 3 business days of the date of delivery to the shipping address. If we shipped the wrong item or something is missing, we reserve the right to reship it at our expense or refund your money for the missing item. It is always wise to order far enough in advance to allow for unanticipated delays.