Returns & Exchanges Policy
We take pride in the quality of our products and make every effort to represent our products accurately. If you are not satisfied with your purchase, please see the below return policies for In Stock Hair Products, Custom Orders and Accessories.
ACCESSORIES RETURN POLICY
All sales are final on accessories, adhesives, removers and hair care products and they cannot be returned or exchanged. There is no exception to this policy.
IN STOCK HAIR PRODUCTS RETURN POLICY
Stock Wigs, Frontals, Wefts, Bulk, Closures can be exchanged for store credit for the merchandise value under the following conditions:
- Return must be postmarked within seven (7) days from the date of order delivery.
- Item MUST be in brand new condition. Item must not be used or worn (you cannot cut or modify the item, apply items, color, style, comb, wash, use or alter any part of the item). Under no circumstances can the lace be cut on lace items.
- All tags, packaging or promotional materials must be returned with product.
For health reasons, all exchanges are closely monitored to prevent the return of worn or contaminated merchandise
CUSTOM ORDER RETURN POLICY
Custom orders are made especially for you so returns are allowed. All sales are final and there are absolutely NO refunds on custom orders.
If you decide to cancel your custom order after it has begun processing, you will be issued a store credit only.
All exchanges are processed as a store credit. Pending inspection, you will be issued a store credit for the item(s) you are exchanging and then a charge will be processed for the exchange order. All returns must be postmarked within seven (7) days from the day your order was delivered to you. Returns after seven (7) days will not be accepted and any un-authorized returns will be refused and returned to the customer. Please allow up to fourteen (14) business days for your return/exchange to be processed. Initial shipping fees as well as return and exchange shipping costs are not refundable. We reserve the right to refuse returns or exchanges if our return policy conditions are not met.
Due to the personal nature of hair pieces, we adhere to a strict policy with regard to exchange merchandise. All items sent to us for exchange must pass restock inspection. We will only accept exchanges if the product is in the same condition as you originally bought it. This means the packaging and product must be intact. If in the unlikely event that we have inadvertently sent you incorrect merchandise or your merchandise is damaged during shipment, please notify us immediately. You must examine the Product(s) upon receipt and notify us within seven (7) days if any item is missing or damaged. Goldenswish will not consider any claims for damaged or missing items more than seven (7) days from the delivery date.
SHIPMENTS & RETURNS
We will notify you via email once we have received and processed the returned item. Initial shipping fees as well as return and exchange shipping costs are not refundable. For a return or exchange, you are responsible for the cost of returning the merchandise to us. We strongly recommend that customers also insure their package for the full purchase price as we will not be responsible for lost, damaged or delayed packages. It is the customer's responsibility to properly package and to insure items so that they are received in good condition. Customers are responsible for filing claims with the courier used in case of loss or damage. If the returned item is unsuitable for re-stocking, it will be returned to the customer at the customer's expense.
If you have a pending claim with Paypal, note that Paypal holds unto your funds. Goldenswish will not process any order until claim is resolved and funds are released. If you put in a new order while you have an ongoing claim, the new order will be cancelled and your funds will be refunded to you in full.
HOW TO REQUEST AN EXCHANGE FOR STORE CREDIT
Customers are advised to complete all return requests within 7 days of receipt in order to qualify for a store credit. Any return request not received within the specific time frame will be disqualified, The product must be sent back in the original packaging condition(resell-able condition) as it was when shipped from us, meaning it cannot be combed, washed, brushed, cut, worn, colored or altered in any way(Original ties must remain in tact as it was received by the customer).
Send your return item(s) including your first name, last name, phone number, the reason for the return and original receipt to:
Golden Swish: EXCHANGES
10700 Red Cedar Drive
Frisco, TX 75035
We will notify you via email once we have received and processed the returned item. Initial shipping fees as well as return and exchange shipping costs are not refundable.
We strongly recommend that customers use a shipping service with Delivery Confirmation Service and also insure their package for the full purchase price as we will not be responsible for lost, damaged or delayed packages. It is the customer's responsibility to properly package and to insure items so that they are received by us in good condition. Customers are responsible for filing claims with the courier used in case of loss or damage. If the returned item is unsuitable for re-stocking, it will be returned to the customer at the customer's expense.
We take great pride in our product and we stand by it 100%. Since natural hair is reactive to a simple wash and deep conditioning, product issues or concerns can often easily be remedied by implementing a simple care regimen. However, if you feel you've received a product that is unusual we want to hear from you. Notify our customer care representative via email (firstname.lastname@example.org) within 7 calendar days from the date you received your package. Note that using non-recommended products , perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair VOIDS the opportunity for a replacement, if it applies.
If Goldenswish verifies and agrees that the product is defective in any way, Goldenswish will exchange or replace the item. Otherwise, if Goldenswish deems there are no defect issue, the item will be returned to the customer without a replacement.
NOTE: CUSTOM ORDERS AND ACCESSORIES CAN NOT BE RETURNED. EXCHANGED OR REPLACED.
Limitation of Liability
Goldenswish does not accept liability beyond the remedies set forth herein, including any liability for products not being available after purchase. Goldenswish will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Goldenswish is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Goldenswish LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.